Expert Remote Support (509) 438-0990

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  Instant Support
  
  
  
  
  Host for Dedicated Clients
  
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  Expert Remote Support Offers:

  • Nation-wide Remote PC Support in Minutes.
  • We remove viruses, malware, & spyware.
  • Custom Blog Configuration.
  • Google Apps installation and configuration for your domain.
  • Video, Audio, & Photo Editing.
  • 600 mW Commercial Wifi Installations.
  • Ipod / BlackBerry Installation / OS Upgrades.
  • BlackBerry Handheld Operating System Upgrades.

  At some point or another many people have computer problems like viruses, trojans, etc. Some are using FaceBook/MySpace and mistakenly click on a link sent by a friend only to find a scary picture pop out at them. What they didn’t know was at that moment bad programs (malware & spyware), or viruses were being installed on their computer. We call these malicious code – because they are harmful and don’t serve any good purpose except to spy, collect keystrokes or banking logins, and spread themselves to your friends & family.

  “Now I have to get my computer fixed!” – it’s MUCH easier than you think. DON’T take your computer into a shop and be without it. DON’T pay expensive fees to have someone come out only to find that they didn’t completely fix your issue and then have to return, resulting in more fees. What do you have on your computer that you don’t want a computer shop to see?

  EXPERIENCE REMOTE SUPPORT IN MINUTES! Watch your computer being fixed by an expert, without leaving your home/business, without waiting for an appointment, and without someone entering your home. Sit back and have a cup of coffee while your computer is fixed safely, securely, and know that your data is safe. With remote support, you’ll see what’s happening so you know that your important information is safe, and not looked at.

  Click & Choose Run To Begin Support

  COMMON MYTHS ABOUT REMOTE SUPPORT

  • “Remote support isn’t secure” – quite the contrary! I employ the use of an application called Teamviewer. This application is highly encrypted, and all communication sent and received from your computer is encrypted before leaving and decrypted after being received. This also means that even Teamviewer GmbH, the makers of Teamviewer cannot read the data stream between the provider and the computer remotely!
  • “Remote support is a back door to always get into my computer” – definitely not. That would be highly unethical and far to easily abused! THE CUSTOMER IS IN COMPLETE CONTROL AND CAN END THE SESSION AT ANY TIME. Furthermore, the session ID changes every time the application is opened, so once closed opening the application again would give you a new session ID which isn’t known until provided again.
  • “Well if remote support is so secure and controlled, why isn’t it used all the time?” – Actually remote support is used more frequently than on-site support in business to business support. The day when someone needs to be actually sitting in front of a computer to fix it is gone. Teamviewer is currently installed on over 10,000,000 computers and in use by IT professionals world-wide.
  • My last point is that some things may only be done remotely short of ripping a computer apart. I’ve seen instances in which a computer was infected with multiple forms of Spyware and viruses. Sometimes these things install fake firewalls to protect themselves by preventing the user from visiting certain sites (like known sites of Anti-Spyware programs. So, the only feasible way of getting around this is to use remote support; the Anti-Spyware installation files can then be transferred quickly and securely to the machine, installed, and the malware removed. The other option would involve a service call and either formatting and a complete OS reload, removing the hard drive, or copying the software onto the pc from a USB-flash drive. Both of these options would end up costing more in time and resources by the provider than remote support would.

  If you like technical thing, I would suggest reading the whitepaper on Teamviewer to find out more information.